Why us?
At Soie éternelle, we strive to offer you good quality silk products to satisfy our customers.
How do I place an order on our website?
Our online store is available 24/7, allowing you to place an order at any time. Here are the steps to follow:
Shopping cart : Check and adjust the contents of your order.
Customer information : Please provide your contact details and delivery address.
Delivery : Select the delivery method that suits you.
Payment : Choose your payment method and confirm the summary.
Confirmation : After validation, you will receive a confirmation email with your tracking number.
What are the delivery times?
In mainland France, delivery takes 7 days (Monday to Friday) via Colissimo or La Poste.
What payment methods do you accept?
We accept all major payment methods, including:
Credit and debit cards : Visa, Mastercard and American Express.
What is the time limit for returning an item after receipt?
You have 15 days from the date of delivery to return an item. The item must be new, unused, and in its original packaging with all tags attached . To make a return, please follow the procedure outlined in our return and refund policy .